Privacy Policy

Last Updated: April 21, 2025

Overview
RV Mattress Queen (“we,” “us,” “our,” or “Company”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services.

Please read this Privacy Policy carefully. If you do not agree with our policies and practices, please do not use our site.

1. Information We Collect
Information You Provide Directly
Contact Information: Name, email address, phone number, mailing address
Purchase Information: Order history, payment details, shipping address
Communications: Messages, inquiries, customer service interactions
Account Information: Account credentials if you create a customer account
Feedback: Reviews, testimonials, and product feedback
Information Collected Automatically
Browser Data: IP address, browser type, operating system, pages visited
Cookies & Tracking: We use cookies to enhance your experience and understand site usage
Device Information: Device type, device ID, mobile network information
Usage Data: How you interact with our site, time spent on pages, links clicked

2. How We Use Your Information
We use the information we collect to:

Process and fulfill your orders
Send order confirmations and updates
Respond to your inquiries and customer service requests
Send marketing communications (with your consent)
Improve our website and services
Prevent fraud and enhance security
Comply with legal obligations
Personalize your experience

3. Information Sharing
We do not sell your personal information. We may share your information with:

Service Providers: Payment processors, shipping carriers, email service providers who assist in operating our website and conducting business
Legal Requirements: When required by law or to protect our legal rights
Business Transfers: If we merge, acquire assets, or are involved in bankruptcy

4. Your Privacy Rights
Depending on your location, you may have the right to:

Access the personal information we hold about you
Request correction of inaccurate information
Request deletion of your information
Opt out of marketing communications
Data portability (where applicable)
To exercise these rights, contact us at the information provided below.

5. Marketing Communications
We may send you promotional emails about new products, special offers, and company news. You can opt out of these communications at any time by:

Clicking the “unsubscribe” link in any marketing email
Contacting us directly with your request

6. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your browsing experience. Most web browsers allow you to control cookies through settings. Disabling cookies may limit some website functionality.

7. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of external sites. Please review their privacy policies before providing personal information.

8. Data Security
We implement reasonable security measures to protect your information, including encryption and secure servers. However, no online transmission is completely secure. We encourage you to protect your password and account information.

9. Children’s Privacy
Our website is not directed to children under 13. We do not knowingly collect personal information from children under 13. If we become aware of such collection, we will delete the information promptly.

10. California Privacy Rights (CCPA)
If you are a California resident, you have specific rights under the California Consumer Privacy Act (CCPA). You have the right to know, delete, and opt out of the sale of your personal information. Contact us to exercise these rights.

11. Changes to This Privacy Policy
We may update this Privacy Policy periodically. Changes will be effective when posted to the website with an updated “Last Updated” date. Your continued use of our site constitutes acceptance of the updated policy.

12. Contact Us
If you have questions about this Privacy Policy or our privacy practices, please contact us:

RV Mattress Queen

Email: support@rvmattressqueen.com